TV not switching off via google home

[glenrama]

I just bought a Sony XRA80J and have synced google home.

When I ask the TV to turn off, google assist recognises this but does not turn off the tv. 

Further doesn't turn on either, I've also flicked the physical switch on the side of the tv. Not sure why it isn't working. Any help?

[Ashepherdson]

I don't own that tv but I did search Sony's website and saw this note :

Linking with Smart Speaker

By linking the TV with your smart speaker supported Amazon Alexa or Google Assistant, you can control the TV by voice. In order to use this function, select the TV Control with Smart Speakers app from Your apps, and sign-in to Sony's Cloud Service for Home Entertainment & Sound Products by following the on-screen instructions to complete linking with your smart speaker.

[glenrama]

The TV is a Smart TV so I could sync Google Home App with the TV already. So it's recognising voice commands i.e. Put up volume, go to menu etc. 

It also recognises the turn off tv command and says "tv is turning off" but doesn't actually execute it

[glenrama]

Figured it out, you need to switch to google assistance full service.

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

[frances]

Hi All,

First, thank you Ashepherdson for your assistance on this thread!

Hello glenrama, thanks for reaching out. I am glad to hear that you were able to solve this issue. I just wanted to double check, is everything working well now? Please keep us updated, we're here to help!