Hi there!
Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with your subscription. I understand that you were setting up a new phone but accidentally deleted the previous home where you had the subscription. Now you already created a new home but are still not able to apply the subscription to this home. No worries, I’m happy to help you find a solution.
In order to better understand the situation, I need some extra information. Here are some steps for you:
- What type of subscription do you have?
- Are you using the same account that you were using on the old mobile device?
- Is your Nest account already migrated to a Google account?
- What troubleshooting steps have you taken?
In the meantime, if your account is already migrated to the Google Home App and if the subscription is a Nest Aware Subscription, you can try the next:
- Open the Google Home app.
- Select the home structure that you want to apply the hanging subscription to.
- Tap Settings, and under Nest services & support, tap Subscriptions, and then hit on Nest Aware.
- On the next screen, tap Apply to apply the hanging subscription to the home structure.
- After you apply the hanging subscription, you are taken to the Nest Aware setup screens where you can finish the Nest Aware features setup.
Please check the following articles: Fix an unused Nest Aware subscription for further information.
Tell me how it goes.
Regards,
Daniel.
