cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Trouble Adding Multiple Accounts on Nest Hub – Blank Screen Issue

EzraB
Community Member

3 weeks ago

I'm trying to set up multiple Google accounts on my Nest Hub. My personal Google account is used for the Assistant and Home setup, while my work Google account holds my calendar, reminders, and notes. However, when I try to enable the additional account, I just get a blank screen, with no options to proceed.
I've attempted this setup on two iPhones and two iPads, each running different versions of iOS, but I still encounter the same blank screen. My devices are currently on iOS 18.2, and I'm using Google Assistant Version 1.9.115901.
Has anyone experienced similar issues or have any tips on resolving this?
0 Kudos
1 REPLY 1

cifuentesj
Community Specialist
Community Specialist

3 weeks ago

Hi @EzraB,

 

Thank you for reaching out and the comprehensive information you've provided. I understand that you're experiencing some blank screen issues on your Google Nest Hub. I'm here to help you find a solution together.

To assist you with the best solution, I would like to get a bit more information:

  • What are the troubleshooting steps you've already tried?
  • When did the behavior start?
  • Was the device dropped or knocked over?
  • Is the display still working?
  • Is the display's Assistant working?
  • What's the Fuchsia version of your display?

You can read this article to find out where your display's fuchsia version is located: How to check your firmware version.

Please keep me posted.

 

Warm regards,

 

 

Jeremy.

0 Kudos