Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Unable to Connect and Unable to load - Google Home App

Community Member


I recently had to swap out my pixel 7pro for a new one. I transferred the sim card over and most of my apps work without a hitch. The Google home app says it can't connect on the home/away toggle. Also the history says it is unable to load as well

I tried uninstall the apps and made sure the my new phone has the latest patch. Any ideas?





Community Specialist
Community Specialist

Hi StillLoading,


Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should. Could you check if the Google account that you are using in your Google Home app is linked to your phone? Check the steps below.


Add a Google or other account to your phone

  1. Open your phone's Settings app.
  2. Tap Passwords & accounts. 
  3. Under "Accounts for," tap Add account.
  4. Tap the type of account you want to add.
    1. To add your Google Account, tap Google. When you sign in with a Google Account, the email, contacts, calendar events, and other data associated with that account automatically sync with your phone.
  5. Follow the on-screen instructions.
  6. If you're adding accounts, you may need to enter your phone's pattern, PIN, or password for security.

You can check this helpful link too. 

Also, make sure that the location is enabled too, here are the steps.


Turn location on or off for your phone

  1. Open your phone’s Settings app.
  2. Tap Location. If you have a work profile, tap Advanced.
  3. At the top, turn Use location on or off.


Check this link for more information.

Hope this helps.




Community Specialist
Community Specialist

Hi there,


Buzzing in — do you still need our help? Don't hesitate to reach back if you do.



Community Specialist
Community Specialist

Hello there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.