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Unable to change TV name

SieraZ
Community Member

I have a Philips Android TV and it used to be called "TV" in Google Home. I had to set it up again after an update from Philips and it is now showing as the model number of the TV as its name. I want to change it back to "TV" but when I do it it never "sticks". It changes it for a short period of time and reverts back to the model number again. I have made sure the name is set to "TV" in the actual TV settings (as it's always been) but nothing I do makes the change "stick". It's extremely frustrating as Google Assistant has to read out the whole model number when I do anything via a voice command.

P.S. the TV is happily remains named "TV" in my Alexa settings.

1 REPLY 1

GabrielaG
Community Specialist
Community Specialist

Hi @SieraZ,

 

Thanks for reaching out to the Google Nest community. I am aware that your Philips TV is experiencing trouble updating its name in the Google Home app after a recent upgrade. To get the correct information and troubleshooting steps to fix your Philips TV, it is recommended to get in touch with your TV provider.

Feel free to keep us posted if you have more questions.

 

Regards,

Gabriela