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Unable to change payment method for Nest billing

Community Member

I'm unable to update my payment method once I entered in the details of my credit card. I also cannot remove the two existing cc's on file. This is the page -


Community Member

Can someone please call me at 786-556-6009 or give me a phone number I can call. I need to update my payment method and can't even log in

Community Specialist
Community Specialist

Hi folks,


Thanks for reaching out, check out the steps below on how to update your payment method.


  1. Visit
  2. If not signed in already, select Sign in with Google or Sign in with Nest based on your account’s state.


  1. Select Manage payments and then Add Payment Method.
    Important: Never ask for or allow a customer to provide you their credit card information through any communication channel even if they insist you update their information for them.
    Do not add hyphens or other special characters in the Primary phone field, and that you can check the Use this card for Nest Aware box if you want to make this card the default card for their Nest Aware subscription payments.
  2. After the new card is added, delete their old card if you wish and click the Delete payment method. When prompted, select Yes to confirm.

Check out this link for more information





Hello rv2022, 

I'm checking in to see if you've tried the steps given by Juni above. I'd be glad to hear from you, so please tell me if you are still having issues.


Hey rv2022,

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.