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Unable to connect to Google devices in Home app, despite being connected to same wi-fi network

alinab
Community Member

I noticed about a few weeks ago, all the devices connected to Home app appeared as 'not available' as per below screenshot:

Screenshot_20230611-125300.png

The devices are all definitely connected to the same wi-fi network as my phone (Pixel 6 Pro), and despite resetting all devices many times, this never fixes the issue. Since I've been experiencing this issue however, I've noticed a new prompt when attempting to reset-up the device:

Screenshot_20230611-110127.png

This normally appears for a few seconds before it quickly then tells me again that the device doesn't appear to be connected to the same wi-fi network as my phone. 

I've gone through all possible app/phone settings to resolve this but no avail. My partner who is also connected to the same home (iOS user) also has no luck, similar messaging saying device is disconnected.

My problem is pretty much the same as this forum: https://www.googlenestcommunity.com/t5/Chromecast/quot-Allow-your-google-cast-to-use-your-network-in.... The Google Community Specialist in this thread comes to the conclusion that it's an issue with the user's router and to check the router settings. 

Something tells me this isn't the case though, seems unlikely something randomly has changed in my router settings in the last two weeks...any other thoughts or could there have been a recent update that's causing this issue? I'm stumped.

5 REPLIES 5

Nickdowns88
Community Member

I have the exact same issue.  No solution so far from Google support. 

Hey Nickdowns88, I just found a temporary workaround. I ended up logging into my internet router settings  and turning on one of my 'guest stations' to create a new wifi network. Connected my phone to this network and then reset up the device, and this time it worked! Not a perfect solution but hopefully that helps.

Juni
Community Specialist
Community Specialist

Hi folks,

 

alinab, thanks for bringing this up. Glad that worked. Feel free to reach out again should you have more questions/suggestions - we are here for you.

Nickdowns88, have you had the chance to try the steps provided by alinab’s? Let me know how it goes.

 

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan