Unable to link Child Account to Lenovo Smart clock 2

[Megposh]

I'm unable to add my family link child's account to her Lenovo Smart Clock in her bedroom. This is extra annoying as it means she can't play her own playlist or personalise her display. The Lenovo forums say this is a known issue and down to Google software, please fix it! 

[GarrettDS]

Hi there, 

Sorry to hear about the issues that you're having. I would suggest contacting Lenovo customer support as this is an issue with their device. 

Please let us know if you have any other questions. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Megposh]

I've had no help from anyone. Lenovo say it's a Google problem. You say it's a lenovo problem. 

[GarrettDS]

Hey there, 

Glad to see that you came back to us. Do you mind telling us what error message or what issues you're having when you try to link the Lenovo device? Also what troubleshooting steps have you taken?

Here are the steps that you can take to link the device to your child's account. 

1. Connect your child's phone or tablet to the same Wi-Fi network as your speaker, Smart Display, or Smart Clock.
2. On your child's Android phone or tablet, open the Google Home app .
3. At the bottom, tap Home .
4. Select the shared device you want to add your child's voice to.

Also, here is a great article that you can use for help.

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS