Yeelight lights removed from google home

[Rigas86]

For no reason all my yeelight were removed from google home. I try to connect with the yeelight account but no success. Mi home and yeelight app work fine.

[Azarco]

Hey Rigas86,

That certainly hasn't been easy for you — let's figure this out.

A few questions: were there any recent changes or updates on your network or devices? Can you still control them via voice commands? If not, what's the message you're getting when trying to control them?

Have you tried reinstalling your Google Home app? Could you try rebooting your Yeelight devices, Google Home speaker and router to refresh the connection. Once done, use the command, "Okay Google, sync my devices".

Let us know how it goes.

Regards,

Alex

[JerryJiang]

Same thing here. My Yeelight light bulb was removed from Google Home by itself. I tried all kinds of things - (1) removing and reinstalling Google Home, (2) removing and re-adding the light bulb in Mi Home / Yeelight app, (3) removing and relinking my Mi account and Yeelight account with Google Home. Nothing works so far.

[Azarco]

Hey JerryJiang,

Understood. Have you tried the other steps shared above? If so, do you have other smart devices with the same issue? Let us know how it goes.

Best,
Alex

[Rigas86]

I tried everything above. The Yeelight icon disapeared on 'Work with google" section. I tried to connect again with yeelight account and this message appeared.

 

[JerryJiang]

@Azarco Yes I did try what you suggested but still have the issue. I see the exactly same error message that @Rigas86 posted above. I have multiple Yeelight light bulbs that were automatically removed. Other brands are OK. It seems to be an issue between Google and Yeelight.

[Azarco]

Hello folks,

Thanks for updating us. What's the phone you're using? Have you tried using a different mobile device. Give resetting your Google Home speaker a try to see if that helps. If the issue persists, try contacting Yeelight support in case there's an update on their end.

Thanks,
Alex

[Azarco]

Hey all,

How's it going with connecting your Yeelight lights on your Google Home? Did resetting your speaker work?

Keep us posted.

Best,

Alex

[JerryJiang]

Hi Alex! Thank you for your continuous attention and support. No, it's not resolved. It's not about the speaker - It's the fact that the light just doesn't show up in my Google Home's device list any more.

Like @Rigas86  pointed out in the screenshot, Google Home claims the light is "not compatible", but it had been compatible for 1.5 years for me until recently. Either Google removed Yeelight from its compatible list, or something is going from Yeelight's side.

I reached out to Yeelight customer support. I hope they will have some ideas.

[Azarco]

Hello JerryJiang,

We understand. Thanks for getting back to us with an update. We hope we hear back from them soon so we can get a better picture of what's going on.

Keep us posted.

Regards,

Alex

[Rigas86]

Hi everyone. Looks like google or yeelight fixed it. I can now link my yeelight account and it's working. 

[JerryJiang]

Lucky you! I'm still struggling to get my Yeelight light bulb linked to Google Home...

[Azarco]

Hey folks, 

Thanks for updating us about your devices, Rigas86! If possible, could you share the steps you've done to fix it?

JerryJiang, did you get an update from Yeelight support?

Best,
Alex

[JerryJiang]

Hi Alex,

Yeelight is willing to help but they also admit they don't know which side (Google or Yeelight) is the cause. They told me they would take a look, so fingers crossed.

There are more reports about this Google x Yeelight connection issue, for example in the following Greek Xiaomi fans site:

https://xiaomi-miui.gr/community/index.php/Thread/30867-MI-HOME-%CE%93%CE%B5%CE%BD%CE%B9%CE%BA%CE%AE...

[Rigas86]

I went to "Works with google" section, searched for yeelight and then I logged in with the yeelight account. I didn't get the screenshot from previous post telling that there was not compatible devices. 

[Azarco]

Hello there,

Rigas86, thanks for sharing your resolution to the Community. Let us know if you have other questions or concerns.

JerryJiang, we appreciate your updates. Let us know if you hear anything from Yeelight support so that we can also do our own investigation if the issue persists.

Kind regards,
Alex

[Princesss]

Hi folks, 

Thanks for your patience. 

I appreciate your effort and for sharing the steps you did @tabennett1978. This is really helpful. Can someone try the steps posted above and see if this would also work on your end?

I'll keep this thread open and wait for your responses. Hopefully it will work too!

Best,

Princess

[JerryJiang]

Hi @Princesss! I did try @tabennett1978's approach but wasn't successful... My light bulb already disappeared so there's nothing for me to rename like he/she suggested... 😞

[Princesss]

Hi JerryJiang, 

Have you already tried to reset your lights and set it up again?

Best,

Princess

[JerryJiang]

Hi Princess,

I really appreciate your help, but let's try not to circle around the basics like resetting etc. I'm a very technical person and I have done my research and due diligence. If the suggestions continue to be like "can you reset your light", "can you reset your Home app", "can you try clearing the cache", "can you re-link your account", "can you log out and log in again", that's not helpful. I did those a hundred times two months ago.

Like I said, I have already migrated all my smart devices to Amazon Alexa and everything works perfectly. The reason I continue to reply here is because (1) I hope it will one day be resolved for those who still have hope on Google Home; and (2) I do appreciate (very much!) your stepping in and continuous engagement.

[Princesss]

Hi JerryJiang,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[JerryJiang]

Thank you @Princesss once again. I just filled out the form with a summary of what has been going on. I appreciate your continuous help.

[Princesss]

Hi JerryJiang,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess

[Juni]

Hi there,

It seems like our support team already sent an email. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers,

Juni

[JerryJiang]

@Azarco  Thanks Alex. Yeelight support mentioned that they reached out to Xiaomi (their parent company) and Google for further investigation. I will wait and see if they come up with any ideas.

[Azarco]

Hi JerryJiang,

Thanks for letting us know. We'll be waiting for your updates!

Best,

Alex

[Azarco]

Hey there,

It's me again. I don't want to be a nudge but I'd like to check if you still need help with connecting your Yeelights to your Google Home?

Thanks,
Alex

[JerryJiang]

Hi Alex! No worries, your support and check-in is greatly appreciated 🙂 Yeah I still desperately hope to connect my Yeelight light bulb to my Google Home. I haven't received any update from Yeelight support yet 😞

[Princesss]

Hi JerryJiang,

Chiming in-- have you already been contacted by Yeelight support? 

Best,

Princess

[JerryJiang]

Hi @Princesss! Thanks for checking in! No, Yeelight support wasn't able to find the root cause. I gave up and moved on with Alexa which works fine with Yeelight LOL.

[NXPromethius]

I too have been having the same issue. I was able to get them reconnected briefly, but it only lasted a few days and haven't been able to get it connected again. 

I've been trying every day for a week now with no success.

[JerryJiang]

Thank for confirming that I am sane 😂

[tabennett1978]

Same issue here, been going on for a couple of months now, considering scrapping Yeelight and moving to Hue. Try to relink on Google home and just get an error that no compatible devices found even though its been working well for 5 years 😞

[tabennett1978]

For anyone interested I managed to fix mine after playing around with it again tonight, maybe this will help you also.

After un-linking Yeelight, I could still see the devices in Google Home just greyed out as though disconnected but no way to remove and the service was showing as no longer linked. 

If you click on the greyed out devices one at a time to edit, then the little cog to change settings. Change the name slightly of the device (I added a 1 at the end) and Save. Exit back out to Google home device view and wait a minute and the device comes back online again. Go back in and edit the name back, save and exit again. Complete for all devices. 

Ask Google home to Sync Devices.

Et voila all sorted again. WOOHOO. Celebrate with a beer 🙂

[NXPromethius]

Anyone have any further suggestions? I can't get them to reconnect at all.

[Juni]

Hi NXPromethius,

Sorry that you are still experiencing this. Could you fill up the form provided by Princess and let us know once done?

Thanks,

Juni

[NXPromethius]

Done 👍🏻

[Juni]

Hello NXPromethius,

We could not see your form. Did you use a different email by any chance? If not, fill it up once more; here is the form again.

Thanks,

Juni

[Juni]

HI there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Best,

Juni