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“Your Own Number” edit button is nonexistent

SoCuul
Community Member

I’ve been trying to connect my phone number for close to 2 years at this point. The other day I stumbled along a Reddit post who had the same problem as me, which said it’s a bug with the iOS app which doesn’t allow the number to be set. But this post is about 4 years old at this point and this issue persists.

 

This is what the screen looks like on my phone:

IMG_0926.png

And this is what it should look like:

IMG_0927.jpeg

Got any suggestions on how to fix this?

1 Recommended Answer

Juni
Community Specialist
Community Specialist

Hi SoCuul,

 

Thanks for reaching out and for the details you’ve shared. If possible, temporarily use someone's Android phone and add your Google Home app information to it, and then add your phone number. The Android version of the Google Home app works great. The number should then show up on your iPhone app. If your number does not show, try deleting and reinstalling the app on your iPhone. After you are done, delete your account from the Android phone.

 

Regards,

Juni

View Recommended Answer in original post

5 REPLIES 5

Juni
Community Specialist
Community Specialist

Hi SoCuul,

 

Thanks for reaching out and for the details you’ve shared. If possible, temporarily use someone's Android phone and add your Google Home app information to it, and then add your phone number. The Android version of the Google Home app works great. The number should then show up on your iPhone app. If your number does not show, try deleting and reinstalling the app on your iPhone. After you are done, delete your account from the Android phone.

 

Regards,

Juni

SoCuul
Community Member

I tried this and it worked perfectly.

Though I wonder why Google has decided to not fix this bug in the iOS app for multiple years now, it's infuriating.

Juni
Community Specialist
Community Specialist

Hi SoCuul,

 

I’m glad that worked. I’m sorry for the trouble this has caused you. We're always looking for ways to improve. I'd suggest you submit feedback about it. See the article below on how to do it.

 

Share feedback about Google Nest

 

Regards,

Juni

faruknoyon
Community Member

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

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Parwez
Community Member

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

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