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billing issue

Pathgil
Community Member

I've been trying to pay my bill for a week now.  I've got about 4 hours spent trying to pay with a different card.  I've followed all the directions including the instructions on google pay.  I need to speak to a customer service human being to resolve this issue.  There is no other solution.  If I can not speak to a human being I'm moving to a service that does let me speak to an agent (human being).

6 REPLIES 6

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Pathgil 

What bill are you trying to pay? Is it Nest Aware??

Pathgil
Community Member

Hi, I'm not sure.  I pay $6 monthly for my camera.  Event history.  Once I pay then I can see my history.  I can't seem to locate my account information,  I'm guessing I have Nest Aware.

JillG
Diamond Product Expert
Diamond Product Expert

Try this form to get you to the right representative: https://support.google.com/googlenest/gethelp 

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Pathgil thanks for reaching out here in the Community and for sharing with us your concern. To confirm, were you able to reach our support team? Let us know if you have more questions in mind.

 

I appreciate the help, JillG.

 

Best,

Emerson

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Thank you for your help here, Emerson!

 

Best regards, 

Brad

EmersonB
Community Specialist
Community Specialist

Hello Pathgil,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Brad.

Thanks,
Emerson