chromecast 2 does not start

[Ouzet]

Hi,

I have a Chromecast gen 2 which worked for years. Recentrly I have to move it on another place and another wifi. Now it is impossible to configure it. On my smartphone, the device is recognized, and it gives me the verification code, but on the screen, nothing to do, the code does not appear.

I tried to reset the device, but without success.

Someone has an idea?

Thanks 

[David_K]

Hi @Ouzet 

To factory reset the device, are you trying these steps using the physical button on the device whilst it's connected to power?

How to factory reset your Chromecast or Google TV Streamer - Streaming Help

[Ouzet]

Hi @David_K ,

Thanks for your answer. I did the factory reset by pressing the button for around 40 s, as long as it flashes, naturally with the power 😉

[BeulaA]

Hi @Ouzet,

Thanks for posting to the community! I understand that you’re having trouble connecting your Chromecast (2nd gen) to your phone because you recently moved your Chromecast to a new location and changed your Wi-Fi network, and your phone recognizes the device and asks for a verification code, but the code isn't appearing on your TV screen. I know how important it is for your device to work correctly, and I appreciate all the troubleshooting you’ve done so far. I am here to help.

@David_K, I appreciate you sharing these troubleshooting steps.

• Have you had a chance to try the factory reset steps from the article mentioned earlier?
• Are you using the power cable that came with the Chromecast, or are you powering it through a USB port on the TV?
• Could you check the Chromecast and let me know if you see a steady or blinking LED light?

Keep me updated

Regards,

Beula