google Home App crash at startup ,Ok button is grey out

[EricH1]

I can not start the home App It is version2.48.1.9 and the cell is Android 8.0.0

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[EricH1]

Hello

Glad to know that somebody care at Google 

I have uninstalled and reinstalled the App but I get the same result .I can not use the App to set up my Chomecast ,which I could do a month ago.

I can not do anything to accept the condition since the OK button is grey out.

I have a Samsung A5 cell .

Hope you can help me

Thank you

Eric

[GarrettDS]

Hi there, 

If you would like to talk to someone on the phone, I suggest that you follow this link to our customer support. 
Thanks for letting us know what you have tried in the meantime. Do you mind clearing the cache from the app and trying again? 

I look forward to hearing from you. 

Best regards, 

Garrett DS

[EricH1]

Hi

Hello Garrett

Same results after deleting cache.

The app is in French.

Still can not do anything with app

[GarrettDS]

Hey there, 

Sorry to hear that you're still having problems with this. Would you mind trying to uninstall all updates from the app and then reinstalling them?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[EricH1]

Hello

How can I do that ?

Can you see the problem  on any cell  ?

my cell is set in the  french lanquage

[GarrettDS]

Hi there, 
Apologies, would you mind clarifying what you are meaning? You can uninstall updates from the Google Play Store or the Apple store. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[EricH1]

Hello

In the Google Home App for Android there is   NO   3 little dot to uninstall update

Please look at screnshot

https://photos.google.com/photo/AF1QipNx7fFEnq9jnFhjjNOAh8bCEtHfffNdXFemP__Z

[GarrettDS]

Hey there, 
Would you mind trying these steps please?
 

1. Tap Settings.
2. Tap Apps. Some phones may have it listed as Apps & Notifications.
3. Ensure it says All Apps at the top. If not, Tap the drop-down menu and select All Apps.
4. Tap Google Play Store.
5. Tap Menu. The 3-vertical-dot button on the Top Right Corner.
6. Tap Uninstall Updates.
7. Tap OK.

Please let me know if you're still having issues. 

Best regards, 
Garrett DS

[EricH1]

Hello

Tryed that : No improvement

Why downgrading Google Play store would help run The Google HOME apps ???????????

When I start the Google Home App , I can NOT agree to the terms and conditions BECAUSE the OK button is GREYOUT.

I could send screenshot of my problem if you could give me a link

[GarrettDS]

Hey there, 
Sorry to hear that you're still experiencing these issues. I would suggest making sure that you select that you have read the terms and conditions before trying to submit or press the ok button. Make sure that you scroll through the terms as well. 

The above may be causing the issues. 
 

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS
 

[GarrettDS]

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS