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home app on new android mobile S21 Sasung doesnt work

juudje
Community Member

ok i need some help i try all but my knowledge is not enough:( I bought a new phone s21 before the s9 my google home app works on the s9 but i dont get it installed on the S21. i can download it from the app store. it start with some blocks and the word welcome home.. and then right under proceed . ( its in dutch) moving blocks in the middle all seems fine but then when you click to proceed it says choose account but thats it there is some service text and some privacy text and then right under is the button ok what keeps grey. i deleted it cache clear set 2 authenticatie out from google. re install try all but its not going further then the first page:( 

 

then i try to delete it from my old phone reinstall and it works well. so whats wrong.. the google assitant is working on my phone but i dont want that i want my home app so i can do my shoppinglist and all extra things..

i hope to learn more here to figure out how to fix this.. thanks in advance judith

2 Recommended AnswerS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? I would also suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

Please let me know.

Best regards,
Garrett DS

View Recommended Answer in original post

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

View Recommended Answer in original post

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? I would also suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

Please let me know.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS