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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4545 Views
  • 0 replies
  • 5 kudos

Unable to log in to my Nest account from my laptop

Ever since I migrated my Nest account to Google, I have been unable to log in to Nest on my Mac laptop. When I go to https://home.nest.com/login/, I click on "Sign in with Google." That takes me to a new page that says "Choose an Account" and I click...

rmaustfl by • Community Member
  • 247 Views
  • 0 replies
  • 0 kudos

Can't connect to Home

My Home App is saying it can't connect to my Home but I have access to all devices. There is a red exclamation point at the top left of the home screen, just beside the Home text. I noticed this when I recently got some Nest Protect devices and tried...

ELX by • Community Member
  • 286 Views
  • 0 replies
  • 0 kudos

"Can't reach" error on ANY works with google integration

Hello all,I have Google Assistant configured mainly with HomeAssistant integration, where I have all my domotic devices.Trying to connect any external provider (not only HomeAssistant) I receive a "can't reach" error, and the account linking never su...

SirDester by • Community Member
  • 704 Views
  • 2 replies
  • 0 kudos

Nest App messing up G Home presence sensing

Nest is conflicting with G Home when it comes to automation and turning the cameras on/off. With a latest beta of G home Automation will not work. Presence sensing will not detect my location if I am home or away if more then 2 phones are connected t...

Neshkoda by • Community Member
  • 348 Views
  • 1 replies
  • 0 kudos

Nest Camera Billing

All of my Nest cameras are now obsolete and removed. Yet I am still being billed for the service. How do I get to some person to terminate my account and stop this billing for no service?? And there isn’t a category here for billing issues.

Google Home app shows device offline

I have two devices which are fixed IP address that show as offline in Home App list of devices. I can access them through my LAN in all ways apart from Home App

hillcrest by • Community Member
  • 541 Views
  • 3 replies
  • 0 kudos

Google Home setup in new home

We recently moved, and now our Google Home won't connect to our Devices via Google Home App. When we log in to connect to the device, it says that the Google Home has previously been connected by a different user and needs to be factory reset.We have...

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