home away assist broken since 22nd june 24

[eighty666]

home app v3.18.1.4 home/away presence sending stopped working on friday night. switching to nest v5.76.0.8 works fine but same handset using home to switch fails

all other geofencing works. kasa. tuya. rven google smart lock by location. nest app works

google home app backend broken (another yntested gms release?) it was fine on friday

[luciaaa]

Hi, @eighty666,

Thank you so much for reaching out to the community,I apologize that home/away presence sensing stopped working. We will definitely work to find a solution for you.

Here are some troubleshooting steps you can follow:

• Check if presence sensing is turned on or off.
• Verify your phone’s location.
• Check your phone's power, settings, and signal strength.

If you're experiencing any phone location issues, you can refer to this article: Nest phone location not working.

Keep me posted.

Best regards,

Ana. 

[eighty666]

issue persists. a badly coded completely untested gms release is responsible. again.

[luciaaa]

Hi, @eighty666,

Thank you so much for responding to the previous post and following all the troubleshooting steps. I'm truly sorry you're still experiencing this situation after all that effort.

To receive further assistance for the home away assist issues, please fill out this form with all the necessary information. Once you've completed the form, a team member will provide you with further assistance. Please, let me know the case number when you have it. 

Keep me posted.

Best regards,

Ana. 

[eighty666]

form submitted