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old user name

Community Member


I am having trouble with my nest account:

I have an old user id and I can not get the code to migrate to the new account.

The old Id is #. I can not get the code as I do not use this account.

I want it switched to #

my phone number is 248-0901

Please call me ASAP



Community Specialist
Community Specialist

Hi sruzumna,


Thanks for reaching out here in the Community. If you can't access your phone number or your email where we sent the verification code to. Here's the suggested steps that you could try.


  • Contact your phone or email service provider’s support for help regaining access to your phone number or email account. For instance, if you can’t remember your email account’s password, you should be able to reset the password on your email provider’s website and then access your email account to view the email we sent to you.
  • If you can’t regain access to your phone number or email after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account. Note: You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.

If you wish to contact our support team, you may hit this link.


Let us know how it goes.




Community Specialist
Community Specialist

Thank you for helping out on this thread, Ebedia!

Hey there sruzumna,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,

Community Specialist
Community Specialist

Hi there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.