"Timeout" when pausing casts from phone to speakers

[ugreen13]

Hi

Hope someone can answer/help with this.

I use my phone to cast podcasts and music to speakers. But sometimes the Chromecast "connection" stops when I have paused the podcast/music. And I have to "restart" the casting to the speaker/group again. This is pretty annoying.

So can someone help me with extending the period until it drops the connection?

- or at least tell me how long the period is from pausing podcast/music until the connection is dropped?

Thanks

/Ulrik

[Vaishnav]

Hi there

In my knowledge this is a common issue, Team is trying to fix it

[Rusell]

Hi there,

Thank you for posting in the community. I understand that the Chromecast "connection" stops when you have paused the podcast/music. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

• Which speaker do you have? 
• Does this happen with all apps? 
• When did the inconvenience start? 
• Which other steps have you done so far? 

Regarding you questions, there isn't an option to extend the period until it drops the connection.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

[ugreen13]

Thanks for getting back to me

_The speakers are primarily JBL Link Portable and sometimes Wiim streamer

_Yes, it is with all apps (primarily Pocketcast and Poweramp)
-It has been there all the time 
-Tried searching for answers - on both how long before the connections drops and if I could make chromecast standard choice for sound or keeping the connection active even when player is paused.

Regards

[Rusell]

Hi Ugreen13,

Thanks for posting in the community. I appreciate the information provided, but we need to move forward. Therefore, I'd like to ask you a few questions about your concerns.

• What model of Google Chromecast do you have?
• What devices do you have on your speaker group on the Google Home app?
• Are you casting from phone to Google Chromecast and speaker or from phone to speaker?

Keep me posted.

Best regards,

Rusell.

[ugreen13]

Hi Rusell

Thanks for keeping it up.

-Model Chromecast - not sure I understand - i use my android phones (OnePLus and Motorola) to cast directly to the speakers - which I guess answers the 3rd questions as well. I only use my Chromecast dongle when I am using my tv
-The speaker groups is divided into 2 "types" one with only JBL Link Portable speakers and one where the JBL speakers and combined with a Wiim Pro Plus streamer

Regards
Ulrik

[Rusell]

Hi Ugreen13,

Thank you for sharing the information. To move forward, we need to know what Google Chromecast you have.

• What kind of Google Chromecast do you have? 
  • Please take a look at this article: How to factory reset your Chromecast or Google TV Streamer - Android - Streaming Help

Keep me posted.

Best regards,

Rusell

[ugreen13]

Hi
I do not think I have a Nest Chromecast - the chromecast I have (used on my tv) is a Chromecast dongle (4K).

In the meantime I would really like to know the period from pausing a podcast on my phone until the connection to the JBL speakers is stopped. Keeps the connection for some minutes, but I would very much like to know how many and if I can extend that period.

Thanks

[Rusell]

Hi Ugreen13,

Thank you for your update. I apologize for the inconvenience caused but for now, i recommend to you that you have to contact your speaker provider fur further assistance. 

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 

Best regards,

Rusell.

[ugreen13]

Hi Rusell

So just to be sure - You cannot tell me how long it takes from a player is paused until the Chromecast connection is dropped? Something the speakers has no influence on.

Regards

[Rusell · Accepted solution]

Hi Ugreen13,

Thank you for your response. Regarding your question, unfortunately, I can't provide a time frame for how long the Chromecast connection is dropped after pausing playback.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.