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Stefanie
PE Program Manager
PE Program Manager

Hey Google Nest Community,

Though you can always find our community guidelines in our website footer, we wanted everyone to have quick and easily searchable access to our Community Guidelines. So, we included them here.

The Google Help Communities are a place for Google users to ask questions or provide feedback about Google products and services, discuss products and services with other Google users and enthusiasts, provide tips for using Google products and services to the community, get help from other users and Google enthusiasts on all of the above.

For more details about the community including badge information click here

To learn more about our  product expert program check out our blog.


How to participate in the forum

  • Create topics and posts related to the specific Google product that is the focus of that forum. To discuss another Google product, you can visit that product’s forum.
  • Choose the most relevant category for your topics. Using the correct category helps other forum visitors to find and contribute to your topic.
  • Create posts that are related to the question or discussion to which you’re responding. Use "Search" to find questions or discussions that are related to your interests. If you are unable to find a related topic, start a new one by clicking New Topic.
  • Create clear and concise topic subjects and posts. Subjects should not be in all capital letters. Include only important URLs. Posts with excessive / unrelated URLs will be removed.
  • Do not include personal information. To ensure your safety, security, and privacy, never post your email address or any personal information you don’t want to share. Google representatives won't ask for your password. Be cautious if you choose to contact others offline or ask others to contact you.
  • Be respectful of others’ opinions. When disagreeing on an issue, stay polite and assume good intent.


Follow these policies to help keep Google Help Communities a place for accurate, appropriate, and helpful discussions about Google products. These rules apply to everyone using the forums.


Prohibited Content

Your use of Google Help Communities must comply with these policies:

  • Irrelevant Content. Topics and posts must be clear, concise, and related to support for the specific Google product that is the focus of that forum.
  • Spam. Don’t spam the forums or create topics or posts with spammy content, including content or URLs that are promotional or commercial in nature, repetitive, unrelated, or excessive.
  • Nudity and sexually explicit material. We don't allow nudity, sexually explicit material, or content that directs traffic to pornography sites.
  • Harassment or violent behavior. We don't allow behavior that harasses, threatens, or bullies forum participants or anyone else. Harassment can take many forms including stalking, repetitive pestering of a targeted individual, profanity, and unwanted sexualization. Additionally, do not allow depictions of graphic or gratuitous violence.
  • Hate speech. We don't allow the promotion of hatred toward groups of people based on their race, ethnic origin or nationality, religion, disability, gender, age, veteran status, sexual orientation, gender identity, or affiliation with any other protected group.
  • Impersonation. We don't allow impersonation of other people or companies or other behavior that is misleading, deceptive, or fraudulent.
  • Private and confidential information. We don't allow unauthorized publishing of people's private and confidential information, including credit card numbers, Social Security numbers, driver's and other license numbers, addresses, or any other information that is not publicly accessible. Do not post or distribute images or videos of minors without the necessary consent from their legal representatives. Report a violation.
  • Copyright. We will respond to clear notices of alleged copyright infringement. You may flag any copyrighted material by going to the Legal Help page.
  • Child exploitation content. We don’t allow content that exploits or abuses children. This includes all child sexual abuse imagery (even cartoon images) and all content that presents children in a sexual manner. We will remove such content and take appropriate action, which may include disabling accounts and reporting it to appropriate authorities.
  • Malicious or deceptive. Don’t facilitate the distribution of malware, viruses, destructive code, anything that may harm or interfere with the operation of the networks, servers, or other infrastructure of Google or others. Don’t facilitate the distribution of any software in violation of the Unwanted Software Policy or of any phishing or social engineering content.
  • Illegal activities. Keep it legal. Don’t engage in illegal activities, promote dangerous and illegal acts, or depict illegal activity. This includes content that facilitates the promotion or sale of illegal drugs or recruits or fundraises on behalf of violent extremist groups. We also don’t allow the promotion of regulated products or services, including alcohol, gambling, and pharmaceuticals.
  • User Profile. Your photo, display name, tagline, bio, and associated website and YouTube channel links (if applicable) must comply with these policies. Additionally, we don’t allow photos, display names, taglines, bios, or links that contain profanity, lewdness, racial slurs, or gibberish.


Reporting Abuse and Consequences

If you believe that a topic or post violates these policies, click the Report Abuse link to flag it for review. In response to a report of abuse or as part of our other review processes, we may review content in the forums and take action if it violates these policies, including restricting access to the content, removing the content, and limiting or terminating a user’s access to Google products.

Please read the Google Terms of Service for more information. We reserve the right to change these guidelines at any point in our effort to keep the forum helpful, user-friendly, and safe. We may limit or restrict your participation in the help communities at our discretion.

 

The Google Nest team

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