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15 - 20 second delay between doorbell press and notifications

YoOgggre
Community Member

So I have a Google Nest doorbell, Google wifi mesh, Google nest hub and a Pixel 6a phone

When someone presses the doorbell there's a delay of 15-20 seconds before the "someones at the front door" message or notification is heard anywhere.

As an example today a delivery driver turned up rang the doorbell and then knocked on door, I walked to door opened it picked up parcel and then the "someones at the front door" sound was played from the hub and I received the notification on the phone at the same time. Going over the saved video the button is pressed at 0:05 seconds and you can hear my phone notification at 0:20.

Doorbell is within 1.5m of a wifi hub. everything is up to date.

It's a bit **** and as I'm often working in a place visible from the door it makes it look like I'm ignoring the doorbell!

 

18 REPLIES 18

deanandthat
Community Member

I have the same issue. Any notification from the doorbell is extremely delayed. For example, if someone triggers the activity zone, by the time I get the notification on my phone, they've already been in my house for a good 10/15 seconds. Doorbell presses can take a similar amount of time. I tried resetting everything to no avail. 

I have other security cameras on the same network, which notify me immediately, so it appears it's just Google products having an issue talking to each other. 

I've seen in other threads that Google says it's "a bug". Those threads are locked from last year, so we won't get a solution any time soon im guessing.

HELLI0TT
Community Member

Same issue here, network is solid. Everything is fine, doorbell is delayed sometimes closer to 30 seconds. 

Pete_L
Community Member

Same here.  Been like this for a month or so now.  Yesterday for example I walked out of my house past the doorbell, got into my car, reversed off the drive and started heading up the road, and then my phone popped up a message saying "person seen".  That person was me.  Have had a few instances recently where somebody has pressed the doorbell, it's chimed outside for them, but the Nest Minis in the house and our two Pixel 7 Pros don't notify us for maybe 20 seconds, by which time the person has gone.  

epyon9283
Community Member

I get notifications right away but the video stream won't start for 30 seconds on all my nest home hubs. Really annoying. 

Anonymous
Not applicable

Mine can be hours days or never.  I wish mine were 15-20.second delays

Lance_L
Community Specialist
Community Specialist

Hi everyone,

 

We understand your concern about your device not working as it should, and we appreciate your reports here in the Community. 

I'd love to dig deeper into this issue. What type of Nest doorbell do you have? Do you have an iOS or Android device?

 

Let's try these troubleshooting steps below (try to trigger a notification to test after each step):

  • Connect the mobile device to another Wi-Fi or cellular network.
  • Sign in to your account on another mobile device.
  • Connect the Nest doorbell to a different network.

Keep us posted.
 

Best,

Lance

Pete_L
Community Member

Lance,

With respect these questions have been answered repeatedly and no solution or explanation has been given, nor has any response been received including when we've completed a form which has been linked to in ne of the many copy & paste responses on this forum.

In my experience the issue seems to have been improved, if not resolved, over the last week or so.  I think the doorbell received a firmware update which may have fixed it (the image quality certainly looks different - brighter, a little more washed out than before) which may have done the trick.

Anyway, in answer to your questions once again:
* Doorbell type: Nest doorbell, battery, bought about two years ago I think.

* Android devices, but that's immaterial - the delay is exactly the same on our Nest Mini speakers, so it isn't just the phones that are delayed.

* "Connect the mobile device to another Wi-Fi or cellular network" - Irrelevant, as the issue is just the same on the speakers, not just the phones.  Also, for the record, if I turn wi-fi off on my phone and connect via mobile data the delay is the same as the speakers, so this isn't a wi-fi / network issue.

* "Sign in to your account on another mobile device" - Irrelevant.  This is happening on my phone, our Nest Mini speakers, and my wife's phone which is logged on with her account, so this isn't an account issue.

* "Connect the Nest doorbell to a different network" - Would love to know how you propose we do this.  Factory reset the doorbell, unscrew the mount from the door, take the bell to another house and connect to their network perhaps?

Anonymous
Not applicable

Still delayed

Anonymous
Not applicable

Google garbage 

Lance_L
Community Specialist
Community Specialist

Hello everyone,

 

I know how it feels when something isn’t working the way it should. Let’s check what’s going on.

 

If you already have finished all the steps above and are still having issues, please fill out this form with all the needed information, then let me know once done.

 

Keep me posted.

 

Cheers,

Lance

EmersonB
Community Specialist
Community Specialist

Hey everybody

 

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

 

I appreciate your response, Lance.

  

Thanks,

Emerson

Pete_L
Community Member

Filled out the form, never had a response. 

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

@Pete_L, I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. 

 

@YoOgggre, @deanandthat, @HELLI0TT, and @epyon9283, please let us know if  you were able to fill out the form.

 

I appreciate the help, Lance and Emerson.

 

Kind regards,

Jenelyn

Pete_L
Community Member

BTW Heard that before from a different specialist - "I received your form, will pass it over."  Never heard from anyone again, although a couple of weeks later another specialist said my form was never received.  Hmmm - copy & paste responses strike again it seems.

Jenelyn_O
Community Specialist
Community Specialist

Hi Pete_L,

 

I understand your sentiments. No worries, we'll keep this thread open to ensure that you'll get the support you need and to make sure that everything will be taken care of. 

 

Thanks,

Jenelyn

Hi did you get my form as I haven’t heard anything yet ? 

Form Completed Hi my Google Hello doorbell connected to the mains electric has a 15-20 seconds delay before the google hub says ‘there is somebody at the door’ this is really frustrating. I have a solid wifi mesh system using a Netgear Orbi on wifi 6 if this can’t be fixed I’m going to get rid of all my google stuff and move to the Amazon brand of Ring and Blink cameras.

porknbeansnz
Community Member

Same delay issue as others here.  Following for an update