1st Gen Nest Doorbell is Extremely hot

[Whowhen]

I have a wired first gen Nest doorbell, and it has been installed for over five or six years. It has been trouble-free up until 2 days ago where it is now extremely hot to the touch and it no longer shows Wi-Fi connection or video. I have disconnected it and let the doorbell cool down, and reinstalled it with the same issue. I installed a standard doorbell and it works fine. I've tried the factory reset and no luck. Anybody have tips, ideas, or similar issues? Thank you

[Lance_L]

Hello Whowhen,

Thanks for the additional information you've shared. We'd be happy to take a look at this for you. Please fill out this form with all the needed information, then let me know once you're done.

Best,

Lance

[Lance_L]

Hey Whowhen,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Lance