1st generation Nest camera still showing in Nest app after being removed

[Julls7]

I recently removed my 1st gen Nest camera from my Google Home account and also deleted it from the Nest app. Even so, it’s still showing up in the Nest app as “Camera is offline,” and I’m guessing that’s what’s preventing me from re-adding it—I keep getting the C101 error during setup.

Has anyone experienced something similar? I saw a post on Google’s support page that mentions waiting 72 hours for the camera to fully reset, but I’m not sure if that actually solves the problem. Would appreciate any tips or insights if you’ve dealt with this before!

[ByronP]

Hi Julls7,

Thank you for reaching out to the community. I understand you're experiencing trouble connecting your 1st Gen Nest Camera after removing it from both the Google Home app and Nest app, and it's giving you a C101 error message when trying to add it back. I appreciate all your troubleshooting efforts in this situation. I'm here to help.

To further assist you, please answer the following questions:

• What type of device do you have? (Here is a helpful article to identify your Nest Camera).

• How far have you gotten in pairing your device?

• What’s the color of the LED status light?

• How far is the device from the router?

• Are there any devices or appliances like baby monitors, microwaves, or cordless phones near the device you're trying to pair?

Please keep me posted on your findings.

Regards,

Byron

[ShoeElk]

Hi Byron,

I'm in the same situation. I am also unable to pair the device. I keep getting the C101 code. I unplugged the camera for four days per some ideas I got from Reddit. That didn't work. Today, when I plugged it in, the status light pulsed blue as if it were ready to pair. When I attempted to pair it, I got the C101 code again. I've changed the wifi SSID and password to the previous network information as well, but my phone still won't connect to the camera. It's a bit frustrating to have a functional device that I can't seem to use. Any help you can provide would be appreciated.

[ByronP]

Hi ShoeElk,

Thank you for posting in the community. I understand how frustrating it is when you're unable to connect your Nest Camera to the Google Home app and keep getting the C101 error. I appreciate all the information and the troubleshooting you've already done. I'm glad to help.

To better assist you, please answer the following questions:

• When did the situation start?
• What model of Nest Camera do you have?
• What device did you use to pair the Nest Camera (Android or iOS)?
• Have you recently changed any router settings or moved to a different location?

Based on the error code, it seems the Nest app thinks your camera may already be set up in a home. To resolve this, please follow these steps:

1. Exit the Nest app.
2. If your Nest camera was previously set up on an account in the app, you’ll need to remove it from the previous account before proceeding.
3. Restart your Nest Camera. Here is an important article on how to restart your camera.
4. Reopen the app again and try setting up your Nest camera on your phone.

Please keep me posted on your findings.

Regards,

Byron

[Yeeitstam]

Im having the same issue too and the camera that I removed is not on my app anymore, but I still get c101 error.

[ByronP]

Hi Yeeitstam, 

Thank you for posting to the community. I'm sorry to hear you're experiencing trouble with your Nest Camera after you removed it and you're still receiving the C101 error message. Help's here.

Can you please answer the previous questions and check the workaround above.

Please keep me posted on your findings.

Regards,

Byron

[Jseverin2024]

I am having the same issue.  I accidentally deleted my nest outdoor camera from the app.  Am trying to reinstall it but am getting the C101 error line ithat says it is linked to an account so I cannot reinstall it.   I have 4 cameras and the one that I deleted is not sending images and the app says that I only have 3 cameras now to the nest or google home apps.  

[Jseverin2024]

There is no reset button on my camera

[ByronP]

Hi Jseverin2024,

Thank you for posting in the community. I'm sorry that you're having trouble connecting your Nest Outdoor Camera to your Nest app after you accidentally removed it and that you received the C101 error message. Help's here.

Just to confirm, Could you please answer the previous questions and try the workaround?

Please keep me posted.

Regards,

Byron