6th Camera Won't Connect to Home App

[TheTexasFlash]

<span;>I have 5 Nest cams in the Google Home app and all work properly. I have a 6th Nest Cam, an indoor Wired 2nd gen, Identical to one that is working fine but the 6th will not connect during setup. I've done everything I've seen recommended, including a full reset, but it simply will not connect during setup. Any ideas?
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[moralesvicente]

Hello TheTexasFlash, 

Thanks for posting here in the community forum. I'm sorry to hear that your Nest Camera (indoor, wired) 2nd gen is not connecting with the Google Home app. No worries; I would be more than pleased to help.

I’m grateful for your time and effort in completing the troubleshooting steps described in the post. Could you please answer the following questions to gather further details and determine an optimal resolution?

• When did the situation first occur? 

• How far have you gotten in pairing your device?

• What’s the color of the LED status light?

• How far is the device from the router?

• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

• Do you receive an error message or notification on the Google Home app? 

Any additional details you can provide will be helpful.

Best regards, 

Daniel

[TheTexasFlash]

Thanks for your response Daniel. Sorry for the delay on getting back to you. I just started a new job this week so I've been pretty busy. 

RE: Questions:

When did the situation first occur? Several months ago. I first had 3 cameras set up in a different Home on a different Network but had to move. Had 2 Indoor gen 2's . . . this one and another one,  plus an Indoor/Outdoor Battery set up and working on the old network. When I moved, I did a reset on all three cams and added a couple of doorbells (one at a time with the other on the charger). Four cams hooked up easily in the new Home, on the new WIFI setup n I this one just won't setup. Reset it several times. 

How far have you gotten in pairing your device?

I add it, it comes back and asks what I'm adding again and asks for the QR Code, reads it correctly and has the correct model. So far, so good. Then it tries to find the camera but it never does. Moved everything around multiple times, they are within inches of each other and the WIFI router. 

What’s the color of the LED status light?

When resetting it, the light is white when it has power, then after holding the reset, it goes Orange for a few. Then it goes Blue after a few more seconds. That's when I continue following the Setup prompts.  Then it's the dreaded "Couldn't Find It" routine and then the "Move Them Closer" BS. They're already sitting on top of each other! After about 20 tries, it still has the audacity to ask of I want to try it again!!!

How far is the device from the router?

Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Do you receive an error message or notification on the Google Home app? 

No Error Messages per se, just the "Can't Find It - Move Them Closer - Try Again" routine. No C Codes or anything like that. 

Hope these answers help with  Troubleshooting it.

Thanks

[moralesvicente]

Hello TheTexasFlash, 

Thank you so much for keeping me updated. To continue addressing the situation, let's implement some additional troubleshooting steps. 

• Quit and restart the Google Home app.

• Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.

• Restart the phone or tablet.

• Restart the joining and assisting devices.

• Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.

• Try a different mobile device.

• Restart the modem and router.

Let me know how it goes. 

Best regards, 

Daniel