02-14-2023 03:31 AM
We have just waved goodbye to our little girl and I was hoping that I would be able to catch some snippets from the camera, but my husband deleted the cameras from our account. They were only deleted a few hours ago, but I really want the footage from the last few days. How can I can this from the nest aware subscription we have when the cameras are deleted?
02-14-2023 07:42 AM
Unfortunately, this is what Google Nest says: "If you remove a camera from your account, it will permanently delete all of that camera's recorded Video History."
https://support.google.com/googlenest/answer/9293132?hl=en#zippy=%2Cnest-cameras-and-doorbells
02-18-2023 09:11 AM
Aww that is so disappointing that we wont be able to get these precious memories back. Thanks for your response, I am gutted that the 60 days doesn't include our existing footage from the cameras on our accounts.
02-18-2023 03:24 PM - edited 02-18-2023 03:24 PM
Hello everyone,
@TheHousehold, thanks for posting here in the Community. I'm sorry to hear about what happened. However, if the Nest Cameras were deleted with the Nest Aware subscription, the event history saved to the cloud will not be able to be retrieved. You may check the link shared above. Let us know if you have other questions or concerns.
I appreciate the help, MplsCustomer.
Best,
Emerson
02-22-2023 08:47 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Thanks for your help here, Emerson.
Best regards,
Brad
02-23-2023 09:39 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad