Why is my camera not showing live feed

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Glyn Henson 

Cant view live pictures on my phone

[JohnF]

Hello Glyn Henson.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Not being able to see your live feed is definitely not convenient, and I am sure it's been quite frustrating.

• Does your camera have power to it?
• Is it online? 
• Are you seeing any saved clips? Or just blank?
• Do you have a Nest Aware subscription by chance? Learn how to get one here. 
• Have you tried to restart your camera? You can learn how here. 

Please let me know how else I can assist you with this issue. I look forward to your response.

-from Brad C.(Community Specialist) 

[72]

Just a blank

[72]

Can you address why my Nest camera is blank

[EmersonB]

Hello 72,

Thanks for reaching out here in the Community. To know more about this issue, I'd like to ask, what is the light status of your Nest Camera? What troubleshooting steps have you done so far? Does this happen at random times? Try restarting your Nest Camera. Looking forward to your response.

Best,

Emerson

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Thank you for all your help here, Emerson.

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad