Activity zones

[Cscag66]

Still receiving notifications for traffic outside of designated zones

[janthadeus]

Hi Cscag66,

I’m sorry for the delay. Let’s sort this out. When did the issue start? Are there overlapping Activity Zones where you don’t want to receive camera notifications?  
 

Here are some troubleshooting steps you can try:

1. Ensure your Activity Zones don’t overlap with one another. Remove and create new Activity Zones.
2. Open the Home app .
3. Touch and hold your device's tile.
4. Tap Settings > tap Events > Seen events.
5. Under “Activity Zones,” tap Add a zone to mark the area you don’t want to receive alerts about. To save, tap Confirm .
6. After you set up a zone, go back to your camera’s settings> tap Notifications.
7. Choose the zone you just created.
8. Make sure that notifications for any enabled events for the zone are turned off.
9. Go back to Seen events > tap Outside of zone.
10. Turn on the events and notifications that you want to get.

Your camera won't send you notifications for activity in that zone, but you can still get notifications for activity in other areas in its view.
 

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[Cscag]

Trying to reply but keep getting told I'm not signed in...

[Cscag]

Ok it worked that time. I've attempted everything you've outlined in your reply but unfortunately am still getting notifications for every passing car. 

[janthadeus]

Hey there,

Thanks for trying. I’m sorry you’re still having trouble with this. Could you test it on another mobile device?

Thanks,

JT

[janthadeus]

Hi there,

Checking back in — how's it going? Still need our help?

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT

[janthadeus]

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT