Adding back devices

[RichieRich1234]

I had trouble for some reason with Alexa.  I had to add back devices, but when I try to add the camera, it says it is associated with an old account and must be removed there first.  My old account is my regular email, but I migrated to gmail.  The camera doesn't show on my account, and I cannot log into old account.  If I do forgot password, nothing comes to my email.

Any ideas?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. If you have a new camera or doorbell from 2021, I am afraid to say that they are not compatible with Alexa. 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[RichieRich1234]

No they are not from 2021. and the issues is adding it  back to my nest account 

[Brad]

Hi again,

Is your Camera on a different google account? If it is not showing up in your home, it could be in a different home. Or if you haven't fully migrated from the Nest App over to the Google Home App, that could also be part of the issue that you are having. 

Best regards,

Brad.

[aatienza]

Hey RichieRich1234,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie