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Agent hung up the phone after I wanted to speak to a Supervisor

Jimjim
Community Member

Agent stated because I had a first gen account, it would be $50 for my doorbell and $50 for my older nest camera….. $100 for the two cameras….. does that sound right ? 

1 REPLY 1

EmersonB
Community Specialist
Community Specialist

Hello Jimjim,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, are you referring to your Nest Aware subscription? In case you do, you don't have to subscribe to a separate subscription because the 2nd gen Nest Aware can cover all of your Nest devices regardless of their generation. For your reference, the base plan for 2nd gen is $8 per month and $15 for the plus version. For yearly subscription, $80 for the base and $150 for the plus.

Looking forward to your response.

Best,
Emerson