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Any updates on saving custom video clips from history?

Cran1um
Community Member

All of the previous threads on this topic have been locked.

Over a year ago it was said that "we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app"

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

Yet, I can still only make a custom video clip from my Nest Doorbell Camera and NOT my Nest Floodlight Camera.
Why is that?
I pay for Nest Aware, I would expect to get an equivalent level of functionality from a new product as I did from an older one.
I recognized that sometimes when a product first comes out that some features may be a bit delayed.
So, any updates on this?

5 REPLIES 5

Right1
Community Member

It’s mind boggling that Google forced everyone off Nest platform onto Google Home knowing it didn’t work with that stupid promise to fix it when 3 years later it’s bigger mess even with their “new” cams. Paying $120 and can’t even watch real time let alone recorded content. Never loads. Answer? There is not any. Level 2 doesn’t respond which is supposed to be on some promise by email vs resolving it in escalated tier call after call.

janthadeus
Community Specialist
Community Specialist

Hey folks,
 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Check out this link on how to file feedback.

 

Best,

JT

Brad
Community Specialist
Community Specialist

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I am afraid I do not have a current update on this feature. I can share with you this blog post, which goes over where we want to head with the Google Home app. That is the most recent update I have at this time. Please feel free to leave your feedback in the app, and thank you for your patience.

Best regards,
Brad

Princesss
Community Specialist
Community Specialist

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Cran1um
Community Member

Thanks, the blog post update is both helpful and disappointing at the same time.  I'm glad to see that there is work in progress and new functionality is still being added, but it still seems like it will still not be providing all of the functionality that we have come to expect when using the Nest app.