cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Help Center

Forum Posts

Start a conversation

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 92 Views
  • 1 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15837 Views
  • 0 replies
  • 6 kudos

Nest Cam set up

CLicking through the terms and conditions in the set up portal on the Google Home app, i reach the 'Supplemental Nest Terms', and after clicking agree here there is an error screen reading "Problem connecting to cloud" - "Please try again later". The...

Product Stolen

Can anyone help me figure out how to go back to yesterday afternoon’s recording and see when a package was stolen from my home. It was between noon and 3pm. Please help!!

shan4614 by • Community Member
  • 878 Views
  • 4 replies
  • 0 kudos

Why Is Nest Aware Only Recording Short Videos

Since enabling my Nest Aware on my cameras, it's recording movement and people but only in short back-to-back videos. Time length is inconsistent. 15s, 7s, sometimes 1 minute. How can I get it to be one consistent video?

Doorbell

In terms that a 67 year old retired lorry driver can relate to, how do I connect my Google Doorbell (battery) to my Nest Hub Max? The Doorbell is connected to my phone, and alerts me to people at the door, and I would like the Nest Hub to do the same...

RichardSk by • Community Member
  • 1136 Views
  • 5 replies
  • 0 kudos

Plugged in flood camera doesnt record after 11pm

Every night around 11pm my floodlight camera stops recording. I have the nest aware pro so should allow me to go back and see the nights recording. I get an error saying cant connect to the camera. Happens every night for this camera. Door bell works...

Cant connect to assisting device

Look - this forum is filled with the same issue - if you have a household full of Google devices, the setup is massively broken. Why? Well from what I can tell they tried to make the setup easy by sharing wifi information between devices via Bluetoot...

jonR by • Community Member
  • 1943 Views
  • 10 replies
  • 1 kudos

Faulty Google Hello Doorbell - how to escalate

I have a wired Nest Hello Doorbell, that has stopped working. I have gone through endless trouble shooting with Google and now need to escalate the issue as i'm unsatisfied with the progress. Case no is 3-4706000032630. I've also currently paying for...

to vote
Labels