C101 error, outdoor cam, need to add back

[AH23]

Hello, I’m having an issue with adding my nest outdoor cam back onto my nest app. I deleted it thinking that’s what you do it your changing locations. I now know it’s a horrible process to move it over on top now there is google home app in the mix. In a nutshell I need this cam outside and it was indoors. I bought another camera for inside and it required the google home app which caused all of this. Long story short I unplugged the cam for a week, it is now fully removed for the nest app as that was the first issue, so the reset to factory settings worked now I have this error c101. It’s not showing anywhere and I shouldn’t have to wait 30 days to use it as where this camera was it was not turned on so there was no video history for a LONG time if you need to ask that question. Apparently google needs to figure out this issue as many struggle with this issue. Please help!! Thank you. 

[MplsCustomer · Accepted solution]

@AH23 

If you're getting a C101 error (indicating the camera is still attached to another account--your account), that seems to indicate a factory reset did not occur when you removed the camera from the Google Nest app.  I can't tell from your description why this might have occurred.  (It could occur if your camera was offline when you removed it from the Google Nest app.  Or if you by chance migrated your Nest Account to a Google Account as part of installing your 2nd gen camera.)

Whatever the reason, you may have to wait up to 60 days for your Nest Aware subscription on that camera to expire, as noted in this Help topic:

https://support.google.com/googlenest/answer/9249728

[AH23]

Hello, I have not used this camera as stated in months, so why would I have to wait 60 more additional days after removing it? Especially since nothing is in the history? That makes zero sense. If I did I could understand. It sounds like you have to automatically wait for 60 days no matter what, regardless of the circumstance, which isn’t ok if you need to use your property! Also, when does the 70 days start and when and how do you know you can use it I mean the error does not give any useful information. However, via my computer I was able to add the device back onto my google account but nest will NOT set up the device via computer as it states it will via the error!!! Why is the error sending people to the computer of that is wrong. I don’t understand nor 60 days. Please help! Thank you, 

[AH23]

Sending to the computer to setup the device. C101 error

[AH23]

Also, I unplugged it for a full week. It’s now been 2 full weeks - -14 days it has been fully reset. No video history. Has not been used nor plugged in this camera in months. So, again, that link you sent nor info applies to my situation. Please read my information what I was able to get done today and truly help me. Please this is my property and not a cheap camera I’d like to use it. Thank you so much!! Especially as I am a nest aware subscriber! 

[MplsCustomer]

@AH23 

I'm just another Google Nest customer, but I believe the "up to 60 days" depends on the length of your subscription, and I think it it would also depend on when your camera was last online and in contact with Google Nest's servers. I think if your camera was unplugged for months, that would mean it OUGHT to be re-installable even if removing it from the Google Nest app failed to perform a factory reset because the Google Nest app couldn't communicate with it.

I don't know what else to suggest beyond Google Nest's interactive troubleshooting guide; there's a link on this page:

https://support.google.com/googlenest/answer/9240048

You could also try contacting Support; maybe there's something else about your situation that they could address:

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.