Doorbell and Cams disconnected abruptly

[mmoskvi]

I have about 5 cameras and a doorbell that went offline last week. Restarting the router did not help and anyway it worked fine for everything else. I have painstakingly, one-by-one reconnected all of them (except for the doorbell which wont re-setup) and about 3 days later 3/5 went offline again and not connecting. to the app. What the hell is going on??? Am I going to have to reconnect the cameras every 3 days to compensate for Google's inability to design decent software? This isn't just toys, this is security.

Did Google just brick my entire collection of very expensive hardware?

[mdr2]

I (and 1000's of 100's of others on this forum) feel your pain.   People have been complaining about this for over 5+ years and Google refuses to address the issue and fix it.   

You can try opening an official support ticket and speak with a google tech and see if they can get you going.  This is worth trying because sometimes problems like what you are seeing can only be fixed by a tech at the Google Servers.   Here is the link to open a support ticket and speak with a live person.   Good luck and if you get this going please report back here and let us know how it went...

https://support.google.com/googlenest/gethelp

[gmelanymelissa]

Hi mmoskvi,

Thanks for posting here in the community. I understand you're experiencing issues with your five Nest Cameras and a Nest Doorbell that suddenly disconnected last week. I know how frustrating it is that, after you've already tried some troubleshooting steps, three of the five cameras went offline again after a few days, and the doorbell is still unable to be set up. I appreciate all the efforts you've made to resolve the issue. No worries, help is here!

To better assist you with accurate information, I’d like to confirm the following:

• What specific model of cameras and doorbell do you have? Here’s a helpful article about how to identify your camera and doorbell model.
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
• Have there been any changes made to the Wi-Fi network, settings, or password?
• How far are the cameras and the doorbell from the router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the devices?
• Are you getting a specific error message in the app?
• What's the status LED light on your devices?
• Has there been any recent power outage in the area?
• Are you using the Google Home app or the Nest app?

@mdr2, thanks for jumping on this thread!

Keep me posted.

Regards,

Melany