Faulty Google Hello Doorbell - how to escalate

[mattturley]

I have a wired Nest Hello Doorbell, that has stopped working. I have gone through endless trouble shooting with Google and now need to escalate the issue as i'm unsatisfied with the progress. Case no is  3-4706000032630. I've also currently paying for a monthly subscription for a doorbell that's not working. 

[Brad]

@mattturley

Hi there,

I am sorry to hear that you are having some issues with your Nest Hello Doorbell! I am glad to hear that you have a case number with support, however we cannot assist you further with these issues in these Nest Community Forums. You will want to work with support on your issue as we do not process replacements in the forums.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad