Plugged in flood camera doesnt record after 11pm

[JamesOLindsey]

Every night around 11pm my floodlight camera stops recording. I have the nest aware pro so should allow me to go back and see the nights recording. I get an error saying cant connect to the camera. Happens every night for this camera. Door bell works fine. Both are plugged in. No issue with internet.

[JamesOLindsey]

This is still an issue. Someone please help

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you have an schedules set up? Or any settings where the floodlight turns off at a certain time? I know that it automatically shuts off if it is light enough outside, but I am pretty sure that is a setting. 

Best Regards, 

Brad.

[JamesOLindsey]

Hi Brad, 

Thanks for checking in.

I just double checked no schedules. Or only record when I'm not home or similar. 

Additionally I have plenty of bandwidth and it's plugged in so definitely has power. In the middle of the night I can view live feed but even the live feed I cannot go back and view. Most of the settings are on default or higher sensitivity. And I have confirmed that the video history events 60 days and 24/7 live video history is active.

[Brad]

@JamesOLindsey

Have you checked out to see if there is a routine that is somehow set up for the device to turn off at 11pm? I have never heard of this feature being an issue, so if you cannot fix this by contacting Support, it may be possible it is a faulty device. But I would reach out to Support first. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[JamesOLindsey]

Hi Brad, I missed your last reply. I'll check out the support in case there is anything helpful there. I imagine it isn't faulty device as I have 3 acting similarly..

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.