App Permissions on iPhone.

[lauriecc]

Trying to set up a Nest Cam (indoor/wired) on Google Home on my iphone. I don't have a nest app. I get to the page 'Supplemental Nest terms' and press 'I agree', but can get no further as it says 'The caller does not have permission'. I presume I need to allow something in my google account (I have GSuites starter), but cannot work out where that option resides. From an earlier post, perhaps I need to ensure the Google Home app has all the necessary permissions on my iPhone. But I need a step by step list of how to do that, please.

[MplsCustomer]

@lauriecc 

I don't know what all the causes are for the "The caller does not have permission" error, but trying to use Google Nest products with a G-Suites account seems to be one of the causes; you need to use a Google (gmail) Account.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Caller-does-not-have-permission/m-p/648...

[lauriecc · Accepted solution]

That worked, thanks. I now have a new gmail account with email, that's dedicated to the cameras.

[Alma1961]

Can't get my cameras and doorbell to come back to my phone

[MplsCustomer]

@Alma1961 

What happened?  Did you update your Wi-Fi network?  Do you have 1st gen cameras and doorbells installed in the Google Nest app or 2nd gen cameras and doorbells installed in the Google Home app?