Audio Recordings

[Maxeen]

My camera was disconnected from our Wi-Fi and we have to do a reset, now I notice that the sound is not on the recordings, ever since, what should I do?

[EdmondB]

Hello Maxeen,

I’m sorry for the trouble this has caused you. Let me help you out. Have you checked if the Audio recording is On in the Nest or Google Home App? Check out this link on how to change Nest camera and doorbell audio settings.

Let me know if that works.

Thanks,

Edmon

[EdmondB]

Hey there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

[EdmondB]

Hi there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond