Backyard camera not charging

[delovly1]

My backyard camera isn’t charging 

[MaarenSecond]

Did you use the correct cable? Did you try plugging it in somewhere else?

Is the camera dismounted, with the USB cord seated tightly in the bottom of the camera, and with the charging cord feeding towards the FRONT of the camera?  Is the status light white, indicating it's charging?

[Juni]

Hi folks,

Delovly1, thanks for reaching out — let's see what's going on. What Nest camera are we working on? Have you tried the steps provided by MaarenSecond?  

Thanks for the help here, MaarenSecond.

Regards,

Juni

[delovly1]

I’ve tried resetting the unit I’ve plugged it into three different outlets still nothing working it’s not charging at all

[Juni]

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[LovelyM]

Hello delovly1, 

Did you happen to get that form filled out? Let me know if you have questions about it.

Cheers,
Lovely

[LovelyM]

Hello delovly1,

I just want to give you a nudge since we haven't received a form from you. Please reply to this thread if you still need assistance so we can give you a helping hand.

Regards,
Lovely

[LovelyM]

Hey there delovly1, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely