Nest Doorbell false alerts

[christurner]

Hi there. 

For the last 2 years that I have had this, I have had so many false alerts through and tried everything to resolve it. 

I have decreased sensitivity, managed my alert zones and updated everything that needs to be updated. 

Mostly it happens at night with car headlights and it tells me there's a person at my door. Other times it's strong winds that set it off. Some days and night I can have about 50/notifications throughout. 

I am unable to move my doorbell cam to another location but I was hoping that the doorbell would be a bit smarter or I have done something wrong.

This problem still persists on android and iOS all latest versions. 

Thanks in advance 

[Juni]

Hi christurner,

Thanks for reaching out — let's see what's going on. What Nest Doorbell are we working on? Have you tried restarting your Nest Doorbell and Wi-Fi router then observe if it will make a difference? 

I look forward to your response.

Regards,

Juni

[christurner]

Yes, I have restarted the nest and router multiple times. 

[Juni]

Hi there,

Understood. You can factory reset your Nest doorbell. This erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again.

Check out the link for more information.

Thanks,

Juni

[christurner]

Tried the factory reset. 

Still doesn't work 

Followe

[Juni]

Hello there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Best,

Juni

[LovelyM]

Hi christurner, 

I just want to give you a nudge since we haven't received a form from you. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[LovelyM]

Hello christurner,

Checking back in — have you had the chance to fill out the form?

Regards,
Lovely

[LovelyM]

Hey there christurner,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely