Battery Cam will not install on App

[Lakecityemt]

I have moved and tried to swap the cameras over to the new internet.  I have removed the cameras and after 2, it will NOT install the other 3.  I have tried dozens of times with no avail.  Tried creating a new home, wont install there either.  I have done a factory reset.  I have read the forums with no luck.  I have tried from Iphone, android, Ipad... 

[MplsCustomer]

@Lakecityemt 

You could try contacting Support, using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Note that Google Nest does not make it easy to update Wi-Fi settings for its cameras and doorbells. Their basic process calls for removing the camera or doorbell from the Google Nest app or Google Home app while still on the old Wi-Fi network, doing a factory reset, and then reinstalling the camera or doorbell.

This process can be problematic, especially if a step is missed, so Google Nest's first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on the old router/modem. That's what we've done when getting a new router/modem, and have not had to update any of our Google Nest devices.

https://support.google.com/googlenest/answer/9223711

[Lakecityemt]

I can do a support ticket, but I have done everything in the first paragraph.  As for the network, well its too late for that.  This issue seems to be a wide problem that google needs to fix! 

[MplsCustomer]

@Lakecityemt 

The fact that Google Nest requires a Google Nest device to be removed and factory reset just to update its Wi-Fi settings has long been a problem. (For some older Google Nest cameras and doorbells, you can go into the Google Nest app and update the Wi-Fi settings.)

If you try the Support link, you should get a phone callback option (as well as chat and email), depending on your locale and the time of day.

[Lakecityemt]

I am talking to them, they are tellilng me to do everything I have already done...  So far no luck... 

[Lakecityemt]

Got it, needed yet another factory reset... 

[Lance_L]

Hello Lakecityemt,

Thanks for reaching out to the Community.

I'm sorry to hear that you’re having issues with the Nest camera. Let’s check it out.

How did the factory reset go? Did the status light of the camera turn to pulsing blue after the reset? If it didn't, please try the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device, then locate the reset pinhole on the device.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will restore to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status should be pulsing blue. If not, start over from step 2.
6. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm. (Skip this if it's already done.)
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. On the iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app. 

Here’s a handy guide to help you install or mount the Nest Cam (battery).

Let me know how it goes.

I appreciate your help, MplsCustomer.

Best,

Lance