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Battery Doorbell brightness adjustment?

ktb123
Community Member

For some reason the past few months my doorbells brightness has been blown out. Like right now it's so bright, but the sun is actually in the backyard and not even directed at the camera. It use to be fine, even last year at this time during the cold.

See photo. Is there anyway to adjust the brightness?! It's not even registering faces or movement half the time.

 

Screenshot_20230130_131336_Home.jpg

7 REPLIES 7

EmersonB
Community Specialist
Community Specialist

Hi ktb123,

 

Thanks for reaching out here in the Community and for sharing with us your concern. That's an unexpected behavior knowing that it used to be fine. I would suggest you try changing your Night Vision settings.

 

Give these steps a try:

Home app

  • On the home screen, select the camera you want.
  • Tap Video. 
  • Under Night Vision, select from Always on, Auto, or Off.

Nest app

  • Select your Nest Camera you want on the home screen.
  • Tap Settings.
  • Select Night Vision.
  • Toggle the switch to Off, Auto, or Always On

Hit this link for more information.

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hey ktb123,

  

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps and check the link I shared above? In case you have an update, you know where to find us.

 

Thanks,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello ktb123,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson

ktb123
Community Member

So I've tried messing around with the nigh vision settings, but it seems I have to update them everyday even though I have it in the off state. So every morning it's in the off state, I switch to night mode, then to auto and that usually "fixes" it for a bit. Here is a series of screen shots of that: https://photos.app.goo.gl/VTPam4KQHuv4eL8z7 

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I’m sorry you’re still having trouble with this. Could you restart your doorbell and let us know how it goes?
 

I appreciate the help, Emerson.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking back in — how's it going? Still need our help?

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,

Archie