Battery charger not working

[becbell74]

Hi,

Newbie here. When charging my doorbell it flashes slowly a blue/Green colour. Is that charged or not? It’s been on charge for days. 
I’ve mounted it and it’s not working and I can’t work out where to view if it’s recording or not, Nest App or Google Home App. 
thanks

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If your camera light is green it should be charged. The blue light/symbol shows it is plugged in and not running off battery.  If you are running into difficulties with your Nest Cam or Nest Doorbell, I would suggest that you check out this article going over charging practices, and other helpful information. 

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad