Battery doorbell camera falls off mount

[Rachel3]

This device keeps falling off off the mount. It works and stays on for a few days and then falls off of its own accord!

This is not the usual standard that I would expect from Google and all my other devices are fine. It's been like this since I bought it, I wish I'd returned it but each time it seems to lock on I think it's sorted. Really frustrating!

[MplsCustomer]

@Rachel3 

I've seen numerous other reports like yours in this forum.

You could try contacting Support about a replacement, but it might be an inherent design flaw.  At least one other customer had success lubricating the latching mechanism to get it to work better.

https://support.google.com/googlenest/gethelp

[Crmischek]

I am having the exact same issue with mine! I even unscrewed the mount from the wall to test and the latch that you push in at the top to release the doorbell will not grab on/ click when I am trying to put it back on the mount.

I have barely had this for over a year and would love some info on if this would qualify under a warranty or something 

 

[Crmischek]

Well, my warranty expired in December so… off to Ring I go 👋

[Juni]

Hi folks,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Thanks for the help here, MplsCustomer.

Regards,

Juni

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[Juni]

Hello there,
 

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni