It sounds really frustrating! Since you recently got a new Wi-Fi modem, it’s possible that the settings are causing the issue. First, try restarting both your modem and the doorbell. Unplug the modem for a couple of minutes, then plug it back in, and restart the doorbell by holding down the reset button for about 10-15 seconds until it reboots. Next, open the Google Home app and remove the doorbell, even if it looks partially connected. Once removed, try setting it up again by tapping the “+” in the app to add a new device. During the setup, make sure your phone is connected to the 2.4 GHz Wi-Fi band, as the doorbell often works better on that frequency. If your modem combines both 2.4 GHz and 5 GHz into one network, try separating them temporarily in your modem settings so the doorbell connects to the 2.4 GHz network. If these steps don’t work, try a full factory reset of the doorbell by holding the reset button for 15-20 seconds. Also, double-check your Wi-Fi settings to make sure things like MAC address filtering aren’t blocking the doorbell. If all else fails, you can try connecting the doorbell to a guest network or even a mobile hotspot to see if the issue is with the network itself. Hopefully, one of these solutions will do the trick and make it easier to get your doorbell working.
