Battery or wired into house

[Mvenuto]

Why is my camera set up as Battery when it is wired into the house? We shouldn’t have to charge it

[MplsCustomer]

@Mvenuto 

It depends on what camera you actually have. If you have the older, no-longer-sold Google Nest Outdoor Camera that gets installed in the Google Nest app (we have 3), then the camera does NOT have a battery. However, if you have the newer Google Nest Camera (Battery) that gets installed in the Google Home app and have it plugged in with the optional power cable (5-meter or 10-meter), then it DOES have a battery, but if it is plugged in correctly with the power cable feeding towards the FRONT of the camera, and if the USB plug is firmly seated in the bottom of the camera, and if it is plugged into a continuous power source, then it should run off of household current and the battery should maintain it's charge automatically. We've had a Google Nest Camera (Battery) for almost 21 months, plugged in with the optional power cable. If we go to Settings | Battery, it shows as "Plugged in" with an infinity symbol. Our battery has never needed charging.

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

Mvenuto, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni