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Beware bad customer support for Nest

Wfederman
Community Member

Hey, just wanted to warn folks away from Nest customer care. I don’t think I’ve ever encountered a group that was single-handedly this bad at supporting their products.

(I’ve been stuck with a broken Nest doorbell for nearly a month, they sent the RMA to the wrong address, have charged me for it, and appear to just be ignoring me.)

The hardware is good, but I’ve used a lot of the wireless doorbells on the market, and I would strongly encourage you to look at one of those based on this experience. Real shame, wanted to like this product a lot but you can’t recommend something on hardware alone. Needs to be supported. And Nest’s support is truly abysmal.

 

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.