Billing & Drop Cam Replacement

[edmuscanell]

Good GOD why can't we have someone to call to address these issues. I spent over 4 hrs on phone 3 weeks ago and never received promised follow up. I am being what looks like double billing AND I want to get my free replacemen camera for the older drop cameras. HELP

[EmptyNester]

Hello,  I'm an end user like you.  It sounds like you have already spoken with Google on this but let me try and escalate this and see if they can you this resolved.    They will probably ask you for the case number.

[EdmondB]

Hey there,

I'm so sorry to hear about the trouble you've been having. I'll do my best to help you get things sorted out. When you reached out to our support team, they should have given you a unique case ID. If you could provide me with that number, I can pull up your case and take a closer look at what's going on.

Thanks for the help, @EmptyNester.

Best,
Edmond

[EmptyNester]

@edmuscanell  Hello,  EdmondB from Google is hoping you can send him the case ID so that he can look into this.  Is it possible for you to respond to him?  (See Thread above or below)

[EdmondB]

Hi there. 

I'd like to jump in here and check if you've seen EmptyNester’s response. Let us know if you need more help by replying to this thread.

Cheers,
Edmond