Bought a wireless doorbell from google, returned it. It's now disappeared - no response from Google

[Dmbgo]

I currently have no doorbell and no refund!

In August 2022, I bought a wireless doorbell and installed it. I found that the battery was flat after only 1 day of use.

I embarked on many long support sessions, in an attempt to find the issue. Eventually the doorbell was deemed to be faulty, and was subsequently returned to Google by me.

The return authority from Google, was as follows:

Carrier: Toll

Date: Oct 2022

RMA90373120 under Consignment No 218911518980 AU-HKG

The fault etc was discussed at length at the following URL, which is now locked.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Bought-a-wireless-doorbell-battery-flat...

I have always had a good experience with Google, but they seem to have dropped the ball here!

[EmersonB]

Hello Dmbgo,

Thanks for reaching out and for sharing with us your previous interaction with one of our Community Specialists. I've investigated your case and reached our support teams internally. I was informed that you sent your defective device first before you received your replacement unit. We wanted to make it up to you and we'd be happy to take a look into this by filling out this form with all the needed information. Let me know once you’re done.

Best,
Emerson

[Dmbgo]

I have filled out the form as requested. My wife thinks this is a waste of time, she wants to take the matter to the responsible govt dept.

I am beginning to agree, we are $480.00 out of pocket and have been for months. We have complied with everything that has been asked of us by Google. Just send us a new doorbell, or give us a refund. 

[Dmbgo]

Tonight I received the following e-mail from Google

"

Hello Dmbgo,

Your topic recently received a reply.

---

Topic: Bought a wireless doorbell from google, returned it. It's now disappeared - no response from Google
Date: 12-22-2022 01:14 PM

Did it solve your problem?

Click here to view the reply and mark one as a Best Answer.

This helps others find helpful answers in the community too!

---

Thanks for being a Google Nest Community member.

Your Google Nest Community Team

Google Nest Community sent this message"

The issue has still not been addressed!

[Jeff]

Hey Dmbgo,

The email was to let you know about the reply being made to the thread. Your next step should be to fill out the form Emerson shared so that someone from support can contact you directly in order to provide the help you need. If you have any problems with the form, just let us know.

Thanks,
Jeff

[Dmbgo]

I filled out the form not long after I received the link to it. 

[Jeff]

Ok thanks, Dmbgo.

You will be contacted through the email address you provided and someone from our internal support teams will work with you going forward. 

Thanks,
Jeff

[EmersonB]

Hello everyone, 

@Dmbgo It's us again. I've checked your case and saw that our support team advised you on what to do next. Continue the conversation there to avoid confusion here. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Jeff.
 
Best,
Emerson