Broken Nest Doorbell camera

[Grecia]

My Nest Doorbell fell off its mount by itself, without anyone touching it or having any issues with the mount before, and the camera broke. We bought it only 3 months ago. If anyone has information to solve this problem it would be greatly appreciated.

[Cam_87]

Hi,

I too had the same problem, the mount is not that great. Please advise us on what to do Google.

Mine fell off also.

[Cam_87]

The lens are totally cracked.

[Jessalyntay]

Any luck with this issue? Happened to us too

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[EmersonB]

Hi everyone,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad.

Thanks,
Emerson

[EmersonB]

Hello everybody,

We haven't received your form — were you able to fill it out?

Best,
Emerson

[Jessalyntay]

Thanks for your help! I ended up reaching out to a rep and mine was still covered under warranty! 

[EmersonB]

Hi everyone,

@Jessalyntay we appreciate you getting back to us and giving us an update. We're glad that you're able to reach our support team. 

@Grecia and @Cam_87 we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please continue the conversation there to avoid confusion here.

If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Regards,
Emerson

[Grecia]

I just filled it out. Thank you!

[kekiz]

same here!