Outdoor IQ camera replacement less than 1 year old stopped working

[Labi13]

My Nest IQ outdoor camera stopped working in less than a year. The replacement sent stopped working less than 9 months after. Google tell me now that this is out of warranty. Would this camera not be covered by 1 year warranty?
I regret buying Nest camera when I see that there are some many issues with a lot of them.

[MplsCustomer]

@Labi13 

Sorry to hear that two consecutive IQ cameras failed you.

Google Nest doesn't start the 1-year warranty period over if they provide a replacement product. When we got a replacement Nest Hello doorbell in 2020, the warranty that started in 2019 was NOT restarted, and Google Nest would NOT replace the replacement when the internal battery failed. So we are relying instead on "Visitor announcements" to be notified of doorbell rings.

While the internal battery has failed on all 3 of our Nest Hellos, and two of the Nest Hellos are peeling (and now covered with silicone "skins"), none of our cameras or Nest Hubs have failed (at least so far).

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Labi13]

Thank you for your reply, but but under The Consumer Rights Act 2015 a product must meet at least two of the following standards: 

Fit for purpose

Satisfactory quality.

A camera that breaks in less than a year cannot meet any of the above standards. Therefore, I should get a replacement or a refund, right?

Many thanks.

[Brad]

@Labi13

We cannot handle these requests ourselves here in the forum, you will need to fill out the support form above, and get connected with support in order to look into this. Sorry for the inconvenience, but we simply cannot process such a request here in the forum.

Best regards,

Brad

[EmersonB]

Hi everyone,

@Labi13 we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate your help, MplsCustomer and Brad.

Regards,
Emerson 

[Labi13]

Thank you very much, Ebedia.

[EmersonB]

Hi Labi13,

Thanks for getting back to us. Please continue the conversation there to avoid confusion here. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
  
Best,
Emerson