Broken Nest Doorbell - have Case ID - now what?

[LoloHell]

Hi, 

I got a Case ID for my broken Nest doorbell situation.

It's been quite awhile without any communication.

What can I do to engage / get resolution on my issue?

Thanks!

[aatienza]

Hey LoloHell,

Oh no! I'm sorry to hear that. Could you tell us the case ID from your interaction with our support team so we can take a closer look?

Thanks,

Archie

[LoloHell]

Arrrrchie what do I do??

[aatienza]

Hey LoloHell,

I'm sorry for the delay and trouble. I'll make a follow with our team and get back to you once I have an update.

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Our team sent you an email — have you received it? If so, please reply to it and continue the conversation there as I'll be locking the thread after 24 hours.

Thanks,

Archie

[LoloHell]

Archie, 

Here is the Case ID: 0-8998000033690.

Many thanks for any assistance you can provide!

[LoloHell]

Archie, any help with next steps?! Thank you!